At Cleveland Landscapes, we are committed to providing high-quality landscaping services and excellent customer care. However, we understand that sometimes things may not go as expected. If you are unhappy with any aspect of our service, we want to hear from you so that we can resolve the issue promptly and improve our services.
How to Make a Complaint
If you have a complaint, please follow the steps below:
1. Contact Us Directly
The quickest way to resolve an issue is by speaking with us directly. You can contact us via:
📞 Phone: 07498 880030
📧 Email: [email protected]
📍 Address: Maxwell Road, Middlesbrough, Cleveland, TS3 8TE
Please provide:
Your name and contact details
A detailed description of the issue.
Any relevant photos or documents (if applicable)
The date of service and the name of the person you spoke with (if known)
2. Formal Complaint Submission
If your issue is not resolved to your satisfaction, you can submit a formal complaint in writing by email or post. Please include all relevant details and any previous communication regarding the issue.
We will acknowledge receipt of your complaint within 5 working days and provide a response within 14 working days. If further investigation is required, we will keep you updated on the progress.
3. Escalation Process
If you are not satisfied with our response, you may request a review of your complaint. A senior member of our team will assess the case and provide a final decision within 10 working days.
4. External Resolution
If you are still dissatisfied with the outcome, you may seek further advice from external organisations such as:
Citizens Advice (www.citizensadvice.org.uk)
Trading Standards (via your local council)
Alternative Dispute Resolution (ADR) services if applicable
Our Commitment to You
We take all complaints seriously and aim to resolve them in a fair, professional, and timely manner. Your feedback helps us to improve our services and ensure customer satisfaction.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to make things right.
