Effective Date: 06/03/2025
1. Introduction
Welcome to Cleveland Landscapes. We are committed to protecting your privacy and ensuring that any personal data you provide is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://clevelandlandscapes.co.uk/) or engage with our services.
2. Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, and postal address.
Payment Details: When making payments for our services (processed securely via third-party payment providers).
Website Usage Data: Information collected through cookies and tracking technologies, such as IP addresses, browser type, and pages visited.
Communication Data: Emails, messages, or any other communication with us.
3. How We Use Your Information
We use your personal data for the following purposes:
To provide our landscaping services (e.g., booking appointments, sending quotes, or responding to enquiries).
To process payments and invoices.
To improve our website and services by analysing usage data.
To send marketing communications (only if you have opted in).
To comply with legal and regulatory obligations.
4. How We Share Your Data
We do not sell or rent your personal data. However, we may share it with:
Service Providers: Third-party companies that help us operate our business (e.g., payment processors, delivery services).
Legal and Regulatory Authorities: If required by law or to protect our rights.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. However, while we strive to safeguard your data, no system can be 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access – Request a copy of the personal data we hold about you.
Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – Request deletion of your data in certain circumstances.
Right to Restrict Processing – Request us to limit how we use your data.
Right to Object – Object to the processing of your data for marketing purposes.
Right to Data Portability – Request your data in a format that allows you to transfer it to another service provider.
To exercise these rights, please contact us using the details below.
7. Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. Cookies help us analyse website traffic, improve functionality, and personalise content. You can control cookie preferences through your browser settings.
For more details, please refer to our Cookie Policy (if applicable).
8. Retention of Data
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes occur, we will notify you via email or website notice.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Cleveland Landscapes
Maxwell Road, Middlesbrough, Cleveland, TS3 8TE
[email protected]
07498 880030
