1. Introduction
Welcome to Cleveland Landscapes. These Terms and Conditions govern your use of our services and website (https://clevelandlandscapes.co.uk/). By engaging our services, you agree to comply with these terms.
2. Services
2.1 Cleveland Landscapes provides landscaping, garden design, paving, driveways, and other related services.
2.2 All work will be carried out as per the agreed quotation and design. Any additional work requested may incur extra costs.
2.3 While we strive to complete projects within the estimated timeframe, delays due to weather, material availability, or unforeseen circumstances may occur.
3. Quotations & Payments
3.1 All quotations are valid for 30 days from the date issued.
3.2 A deposit may be required before work begins. The remaining balance is due upon completion unless otherwise agreed.
3.3 Payments must be made by bank transfer, cash, or an agreed payment method. Late payments may incur interest charges of 2% per month.
3.4 If additional work is required beyond the initial agreement, a revised quote will be provided for approval before proceeding.
4. Cancellations & Refunds
4.1 Cancellations must be made in writing at least 7 days before the agreed start date.
4.2 Deposits may be non-refundable if materials have already been purchased or work has commenced.
4.3 Cleveland Landscapes reserves the right to cancel any contract due to unforeseen circumstances, in which case a full refund of any payments made will be issued.
5. Customer Responsibilities
5.1 The customer must ensure access to the site for the duration of the project.
5.2 Any necessary permissions (e.g., planning permission) are the responsibility of the customer unless otherwise agreed.
5.3 The customer must inform us of any underground utilities (e.g., gas, water, electrical cables). Cleveland Landscapes is not liable for damages caused to unidentified utilities.
6. Liability & Warranties
6.1 Cleveland Landscapes is fully insured for public liability and professional indemnity.
6.2 We will not be liable for delays, damages, or losses caused by weather conditions, supplier delays, third-party contractors, or force majeure events.
6.3 Materials supplied by us are covered by the manufacturer’s warranty. Any defects due to faulty workmanship will be rectified within 6 months of completion, provided they are not due to misuse or external factors.
7. Complaints & Disputes
7.1 Any issues or concerns should be reported to Cleveland Landscapes in writing within 7 days of project completion.
7.2 We will endeavour to resolve disputes amicably, but if necessary, disputes will be settled under UK law.
8. Use of Website
8.1 The content on our website (https://clevelandlandscapes.co.uk/) is for informational purposes only.
8.2 We do not guarantee that the website will always be available or free from errors.
8.3 Any misuse of our website or intellectual property may result in legal action.
9. Privacy Policy
9.1 Cleveland Landscapes complies with UK GDPR regulations. Any personal data collected will be used only for providing our services and will not be shared without consent.
9.2 For more information, please see our Privacy Policy (if applicable).
10. Governing Law
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any legal proceedings must be conducted in the courts of England and Wales.
